If you are ready to take your tour guiding skills to the next level and get hired to lead groups to multiple destinations, you are in the right place!
While a Tour Guide is an expert in one particular area, a Tour Director is in charge of a group of people throughout a multi-day experience and is a master of many trades. A Tour Director wears many hats and has quite a few skills to perfect. That is exactly what this training experience is all about!
Course Curriculum
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
-
Module 1: Welcome
-
Module 2: Industry Standards
-
Module 3: The Trip Assignment Process
-
Module 4: Tour Operator Expectations
-
Module 5: TDCC ONLINE CLASS 1
-
Module 6: Pre Departure Planning
-
Module 7: TDCC ONLINE CLASS 2
-
Module 8: TDCC ONLINE CLASS 3
-
Module 9: Technology
-
Module 10: Guest Expectations
-
Module 11: TDCC ONLINE CLASS 4
-
Module 12: FIELD TRAINING DAY 1&2: CHECK-IN/SAN FRANCISCO
-
Module 13: FIELD TRAINING DAY 3: SF to MONTEREY
-
Module 14: Tour Operator Expectations during a Trip
-
Module 15: FIELD TRAINING DAY 4: MONTEREY to SOLVANG
-
Module 16: Tour Inclusions & Vendor Interactions
-
Module 17: Tour Operator Expectations
-
Module 18: Important Lessons
- Safety on the Motorcoach for Tour Directors and Guests
- Plan B
- Working with Group Leaders
- Tour Director and Driver Relationship
- DISC to Prevent Problems
- Problem Solving Tips / Techniques
- What’s the Age Difference between You and Your Guests?
- Cultural / Lifestyle Sensitivity
- Handling a Company’s Mistake with Grace in Front of Guests
- Handling Your Own Blunder
- What’s in the Bag?
-
Module 19: Situations to Plan For
Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Guest Late
- Guest Missing
- Guest Ill
- Guest Death
- Driver Ill
- How To Stop a Motorcoach Safely
- Tour Director Ill
- Driver / Tour Director Conflict
- Coach Breakdown
- Guest to Guest Conflict
- Roommate Share Problems
- Working with Dietary Restrictions / Preferences
- Vendor Service Not Up to Expectation
- Coach Microphone Not Working
- If Your Step-On Guide Doesn’t Show
- Civil Unrest or Major Crisis
- Removing a Guest from a Tour
-
Module 20: FIELD TRAINING DAY 5: SOLVANG to LOS ANGELES
-
Module 21: International Considerations
-
Module 22: Check lists / Resources
- Articles
- Diffusing Anger
- Ice Breakers
- Commentary/Storytelling Resources
- Wine 101 Guide
- Preparation Resources
- Independent Contractor Resources
- Packing Lists & Luggage Tips
- Welcome Letter & Briefing Checklist
- Useful Forms on Tour
- Technology Resources
- International Resources (Outbound and Inbound)
- Motorcoach/Driver Resources
- Sample Guest Evaluations
- Confirmation Check List
- End of Day Briefing
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Module 1: Welcome
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Module 2: Industry Standards
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Module 3: The Trip Assignment Process
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Module 4: Tour Operator Expectations
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Module 5: TDCC ONLINE CLASS 1
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Module 6: Pre Departure Planning
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Module 7: TDCC ONLINE CLASS 2
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Module 8: TDCC ONLINE CLASS 3