Tour Director Certification → Use of Google My Maps - International Tour Management Institute

Course Curriculum

Total learning: 113 lessons

Module 1: Welcome 3
- Lesson1.1
  
  Welcome to this Training Course
- Lesson1.2
  
  What Does a Tour Director Do?
- Assignment1.1
  
  TDCC Assignment 1
  0 week
Module 2: Industry Standards 8
- Lesson2.1
  
  Why Do People Take Tours?
- Lesson2.2
  
  Branding
- Lesson2.3
  
  Review of Tour Guide, Escort, and Tour Director Roles
- Lesson2.4
  
  Review of the Multi-Faceted Role of the Tour Director
- Lesson2.5
  
  Etiquette within the Industry
- Lesson2.6
  
  Appropriate Attire & Dress Codes
- Lesson2.7
  
  Independent Contractor and Employee Status
- Lesson2.8
  
  COVID / Norovirus Protocols
Module 3: The Trip Assignment Process 5
- Lesson3.1
  
  Contracts
- Lesson3.2
  
  Technical
- Lesson3.3
  
  Pre Trip Briefing
- Lesson3.4
  
  Placement and Per Diem
- Lesson3.5
  
  Guest Information
Module 4: Tour Operator Expectations 3
- Lesson4.1
  
  Pre Trip Letter to Guests
- Lesson4.2
  
  Welcome Desk
- Lesson4.3
  
  Welcome Event
Module 5: TDCC ONLINE CLASS WEEK 1 2
- Lesson5.1
  
  TDCC Week 1 Class Preparation
- Assignment5.1
  
  TDCC Week 1 Assignments
  0 week
Module 6: Pre Departure Planning 6
- Lesson6.1
  
  Using the Technical To Help Plan Commentary and Routing
- Lesson6.2
  
  Finding Rest Stops, Photo Stops and Points of Interest
- Lesson6.3
  
  Hospitals / ATM / Pharmacies / Grocery
- Lesson6.4
  
  Filler Material
- Lesson6.5
  
  Routing and Timing Charts
- Lesson6.6
  
  Commentary and Storytelling
Module 7: TDCC ONLINE CLASS WEEK 2 2
- Lesson7.1
  
  TDCC Week 2 Class Instructions
- Assignment7.1
  
  TDCC Week 2 Assignments
  0 week
Module 8: (Currently empty) 2
- Lesson8.1
  
  TDCC Class 3 Instructions
- Assignment8.1
  
  TDCC Class 3 Assignment
  0 week
Module 9: Technology 7
- Lesson9.1
  
  Websites and Apps for Tour Directors
- Lesson9.2
  
  Daily Overviews via PowerPoint
- Lesson9.3
  
  Cords / Coach Hookups
- Lesson9.4
  
  Proper Microphone Techniques
- Lesson9.5
  
  Use of Google My Maps
- Lesson9.6
  
  Use of Radio Guide Systems
- Lesson9.7
  
  Files & Resources Storage Options
Module 10: Guest Expectations 5
- Lesson10.1
  
  Ways To Get To Know Your Guests
- Lesson10.2
  
  Communicating with Guests Daily
- Lesson10.3
  
  Typical Questions Guests Will Ask
- Lesson10.4
  
  Making Guests Feel Safe and Comfortable
- Lesson10.5
  
  Entertainment on Tour
Module 11: Pre-Field Training Recap 1
- Lesson11.1
  
  TDCC- Pre-Field Training Assignments
Module 12: FIELD TRAINING DAY 1 & 2: CHECK-IN DAY AND SAN FRANCISCO 3
- Lesson12.1
  
  TDCC Field Training Day 1 & 2 Instructions
- Assignment12.1
  
  TDCC Field Training Day 1 & 2 Assignment
  0 week
- Lesson12.2
  
  TDCC Field Training Resources
Module 13: FIELD TRAINING DAY 3: SAN FRANCISCO to THE CENTRAL COAST 3
- Lesson13.1
  
  TDCC Field Training Day 3 Instructions
- Assignment13.1
  
  TDCC Field Training Day 3 Assignment
  0 week
- Lesson13.2
  
  TDCC Field Training Day 3 Resources
Module 14: Tour Operator Expectations during a Trip 10
- Lesson14.1
  
  Seat Rotation
- Lesson14.2
  
  Luggage Handling, Tracking and Porterage
- Lesson14.3
  
  Counting the Guests
- Lesson14.4
  
  Interactions with Guests
- Lesson14.5
  
  Coach Technology
- Lesson14.6
  
  Selling of Optional Experiences
- Lesson14.7
  
  Selling of Items on the Coach
- Lesson14.8
  
  Multi-Coach Moves
- Lesson14.9
  
  When To Contact the Tour Operator During the Trip
- Lesson14.10
  
  Guest Evaluations
Module 15: FIELD TRAINING DAY 4: CENTRAL COAST TO LOS ANGELES 1
- Lesson15.1
  
  TDCC Field Training Day 4 Instructions
Module 16: Tour Inclusions & Vendor Interactions 5
- Lesson16.1
  
  Vendor Relations
- Lesson16.2
  
  Making Confirmations
- Lesson16.3
  
  Dining & Dietary Restrictions
- Lesson16.4
  
  Hotel Considerations & Processes
- Lesson16.5
  
  Black Ops
Module 17: Tour Operator Expectations 3
- Lesson17.1
  
  Accounting for Cash and Vouchers
- Lesson17.2
  
  Time Card / Invoice for Services
- Lesson17.3
  
  Post Trip Debriefing
Module 18: Important Lessons 11
- Lesson18.1
  
  Safety on the Motorcoach for Tour Directors and Guests
- Lesson18.2
  
  Plan B
- Lesson18.3
  
  Working with Group Leaders
- Lesson18.4
  
  Tour Director and Driver Relationship
- Lesson18.5
  
  DISC to Prevent Problems
- Lesson18.6
  
  Problem Solving Tips / Techniques
- Lesson18.7
  
  What’s the Age Difference between You and Your Guests?
- Lesson18.8
  
  Cultural / Lifestyle Sensitivity
- Lesson18.9
  
  Handling a Company’s Mistake with Grace in Front of Guests
- Lesson18.10
  
  Handling Your Own Blunder
- Lesson18.11
  
  What’s in the Bag?
Module 19: Situations to Plan For 17

Most of the topics in this module will be discussed in the field training. Some ideas to these will be available post-tour. In the meantime, think of how you may handle these various situations while on tour.
- Lesson19.1
  
  Guest Late
- Lesson19.2
  
  Guest Missing
- Lesson19.3
  
  Guest Ill
- Lesson19.4
  
  Guest Death
- Lesson19.5
  
  Driver Ill
- Lesson19.6
  
  How To Stop a Motorcoach Safely
- Lesson19.7
  
  Tour Director Ill
- Lesson19.8
  
  Driver / Tour Director Conflict
- Lesson19.9
  
  Coach Breakdown
- Lesson19.10
  
  Guest to Guest Conflict
- Lesson19.11
  
  Roommate Share Problems
- Lesson19.12
  
  Working with Dietary Restrictions / Preferences
- Lesson19.13
  
  Vendor Service Not Up to Expectation
- Lesson19.14
  
  Coach Microphone Not Working
- Lesson19.15
  
  If Your Step-On Guide Doesn’t Show
- Lesson19.16
  
  Civil Unrest or Major Crisis
- Lesson19.17
  
  Removing a Guest from a Tour
Module 20: FIELD TRAINING DAY 5: IN LOS ANGELES 1
- Lesson20.1
  
  TDCC Field Training Day 5 Instructions
Module 21: International Considerations 5
- Lesson21.1
  
  Flying with a Group
- Lesson21.2
  
  Meeting a Group at the Airport or Hotel
- Lesson21.3
  
  Working with National Guides
- Lesson21.4
  
  International Tour Briefing
- Lesson21.5
  
  Departure/Return Flights
Module 22: Check lists / Resources 16
- Lesson22.1
  
  Articles
- Lesson22.2
  
  Diffusing Anger
- Lesson22.3
  
  Ice Breakers
- Lesson22.4
  
  Commentary/Storytelling Resources
- Lesson22.5
  
  Wine 101 Guide
- Lesson22.6
  
  Preparing for a Tour in 10 Easy Steps & Tips on How to Have a Successful Tour
- Lesson22.7
  
  Independent Contractor Resources
- Lesson22.8
  
  Packing Lists & Luggage Tips
- Lesson22.9
  
  Welcome Letter & Briefing Checklist
- Lesson22.10
  
  Useful Forms on Tour
- Lesson22.11
  
  Technology Resources
- Lesson22.12
  
  International Resources (Outbound and Inbound)
- Lesson22.13
  
  Motorcoach/Driver Resources
- Lesson22.14
  
  Sample Guest Evaluations
- Lesson22.15
  
  Confirmation Check List
- Lesson22.16
  
  End of Day Briefing

Course Curriculum

Module 1: Welcome 3

Module 2: Industry Standards 8

Module 3: The Trip Assignment Process 5

Module 4: Tour Operator Expectations 3

Module 5: TDCC ONLINE CLASS WEEK 1 2

Module 6: Pre Departure Planning 6

Module 7: TDCC ONLINE CLASS WEEK 2 2

Module 8: (Currently empty) 2

Module 9: Technology 7

Module 10: Guest Expectations 5

Module 11: Pre-Field Training Recap 1

Module 12: FIELD TRAINING DAY 1 & 2: CHECK-IN DAY AND SAN FRANCISCO 3

Module 13: FIELD TRAINING DAY 3: SAN FRANCISCO to THE CENTRAL COAST 3

Module 14: Tour Operator Expectations during a Trip 10

Module 15: FIELD TRAINING DAY 4: CENTRAL COAST TO LOS ANGELES 1

Module 16: Tour Inclusions & Vendor Interactions 5

Module 17: Tour Operator Expectations 3

Module 18: Important Lessons 11

Module 19: Situations to Plan For 17

Module 20: FIELD TRAINING DAY 5: IN LOS ANGELES 1

Module 21: International Considerations 5

Module 22: Check lists / Resources 16

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